This is the first panel displayed after opening the Add-In. It is used for entering the credentials for connecting to the ServiceNow instance and loading table- and fieldnames from the instance.

The name of the instance is the pure instance name without the domain part. That is, if the instance has the Url https://companyname.service-now.com then the part companyname is the name of the instance which must be provided here.

The fields ‚User‘ and ‚Password‘ refer to the credentials of the user account inside ServiceNow which is used to access the tables ‘Tables (sys_db_object)’ and ‘Dictionary (sys_dictionary)’. The user account must have read access to those tables and must not have multi factor authentication (MFA) enabled. If necessary a service account has to be used for this access (see chapter ‘Prerequisites’).