The Document Exporter App allows the export of data from any table in ServiceNow into Word documents. It uses templates built with Microsoft Word that contain placeholders which will be replaced by data from ServiceNow tables during the export. Those templates are saved as an attachment to a descriptive record in a table inside ServiceNow.

It is possible to export single and multiple records in a single step. When exporting multiple records they could either be output into a separate document for each record or merged into one combined document.

The export could be started by clicking on a button or link in the form, an entry in the context menu of a record or via additional actions in the list-choice menu of a table. There could be several templates made available for the same table which the user could choose from when exporting data. After the export is finished the resulting document is offered directly for downloading from the browser.